Refund policy

We want you to love every candle. If something isn't right, here is how we make it right.

RETURNS
Unburned candles in their original condition can be returned within 30 days of delivery for a refund to your original payment method. Because candles are a home fragrance product, we can't accept returns on candles that have been lit.

To start a return, contact us through our Contact page with your order number and we'll send you the return address. Return shipping is your responsibility unless the item arrived damaged or we sent the wrong one.

Once your return arrives and we've checked it, your refund is processed within 5 business days. Your bank may take a few more days to post it.

DAMAGED OR WRONG ITEMS
If your order arrives broken, damaged, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't need to send anything back.

GIFT SETS AND BUNDLES
Bundles such as The Big Three, The Compatibility Duo, The Venus Pair, and The Nest can be returned as a complete, unburned set. If one candle in a set arrives damaged, we'll replace that candle.

EXCHANGES
Picked the wrong sign? It happens. If the candle is unburned, contact us within 30 days and we'll help you swap it for another sign. You cover shipping on the exchange.

BOX DROPS AND FINAL SALE ITEMS
Box Drops and items marked final sale can't be returned or exchanged unless they arrive damaged or we sent the wrong item. In that case, contact us within 7 days of delivery with your order number and a photo.